Frequently Asked Questions

Health and Safety

Following the directive from the Ontario government, we are pleased to announce that Great Blue Heron Casino has moved to 100% capacity as of February 17, 2022. The property will eliminate additional restrictions as follows:

 Tuesday, March 1, 2022 

  • Removal of proof of vaccination status required for guests and team members.
  • Removing of barriers throughout our gaming floor.
  • Removal of Active Screening requirements for guests, passive screening will remain.
  • Removal of Active Screening requirements for team members, passive screening will remain.

Monday, March 21, 2022

  • Face coverings are no longer mandatory for entry, and may be worn based on personal preference. 

The health, safety, and well-being of our guests and employees are our top priority. We have worked diligently to ensure we’re prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties. 

Starting March 21, 2022, face coverings will no longer be mandatory.

Hotel

The hotel will reopen as of February 16, 2022 and operate from Wednesdays to Sundays.

Effective January 5, 2022, all Stay & Play offers are considered paused. When Great Blue Heron Casino & Hotel reopens, your Stay & Play offer will become available again with new redemption dates in place.

Casino & Dining

We are officially reopening the casino and select restaurants as of  January 31, 2022 at 10:00 A.M.

Slot machines will operate 24/7 and Poker and Table Games will operate daily from 12:00 p.m. to 4:00 a.m. Water’s Edge Restaurant will operate from 8:00 a.m. to 10:00 p.m. with alcohol service ending at 2:00 a.m. 

Limited food and beverage amenities will be available. Guests are allowed to safely consume food and beverage on the gaming floor. 

No, registration is not required. Entry will be available on a first-come, first-served basis.

Yes, table games and Poker are available at this location. Visit our gaming page for full list of table games available or our Poker page for more details.  

No, we do not accept Tito tickets from another gaming site.
Due to COVID-19 restrictions, all shuttle bus options into the GTA have been suspended at our One Toronto gaming sites. We look forward to launching them in the future. Currently, the closest public transit options would be Go Train service on Lakeshore West (Ajax Station) and connecting with Durham Transit (Bus 917) or Go Bus service along Highway 2 (Church St Stop).

Casino Promotions & Offers

The One Rewards tier status that you had prior to our casinos closing remains intact. Loyalty points and existing free play balances on your account have not expired. All promotions and offers, including weekly free play coupons, gift offers and Food and Beverage offers, that were issued prior to closure are void. As we move into the various stages of reopening, new offers and promotions will be introduced. The expiration rules that normally apply to complimentary and free play balances have been temporarily suspended.
Unfortunately, promotions are not currently available. Future promotions will be based on a specific eligibility criterion over a time period and eligibility criteria for offers will not include the period the casino suspended operations. More details on promotional offers will be available on our website, on site and our social media platforms.

Effective January 5, 2022, all free play/gift coupons are considered paused. When our One Toronto Gaming sites reopen, your free play/gift coupons will become available again with new redemption dates in place.

Yes. Please bring your printed complimentary voucher to our Guest Services team before redeeming.

All One Toronto Gaming mailed, and emailed offers are based on a specific eligibility criterion over a period of time. After re-opening, the eligibility criteria for offers will not include the period the casino was closed.

Upon reopening, please visit your Casino Host for more details about VIP events and promotions.

No. Upon the casino re-opening, you will continue at the same Tier Level.

Atlantis Paradise Bahamas is currently open and taking hotel reservations. Please visit their website at www.atlantisbahamas.com for up-to-date operating information.

You may reschedule your reservation provided the proposed dates are available. Please contact Atlantis Paradise Bahamas using the information provided at the time of booking.